Appointments & No-Show Defense
Synced from Healthie. Every visit gets a timed reminder sequence; risky ones get a human touch.
Today's Appointments
7
Confirmed
6 of 7
No-Show Rate (30d)
6.8%
11.4% · was 18.2%
Revenue Kept on the Books
$18,500
prevented no-shows since AI go-live
Today — Thursday, July 2
Healthie · synced 4 min ago| Time | Patient | Service | Provider | Risk | Reminders |
|---|---|---|---|---|---|
| 9:00 AM | KD Karen Delgado deposit on file | Botox — 32 units | Dr. Patel | low | SMS ✓ Email ✓ |
| 10:00 AM | ST Sophie Tran deposit on file | HydraFacial Deluxe | Nurse Avery | low | SMS ✓ Email ✓ |
| 1:00 PM | AG Alicia Grant | Laser — session 3 of 6 | Nurse Avery | low | SMS ✓ Email ✓ |
| 1:30 PM | MB Megan Brooks deposit on file | Lip Filler — 1 syringe | Dr. Patel | medium | SMS ✓ + AI call queued |
| 2:30 PM | TN Tara Nguyen deposit on file | Consult — Full Face | Dr. Patel | high | SMS ✓ + personal call done |
| 3:30 PM | EC Erin Caldwell deposit on file | Microneedling + PRP | Nurse Bloom | low | SMS ✓ Email ✓ |
| 4:45 PM | JR Jasmine Reed | Chemical Peel — Med | Nurse Bloom | medium | SMS ✓ Email ✓ |
Reminder Automation Log
7:00 AM · Care Engine → Twilio (BAA)
AI sent 7 same-day SMS reminders (Healthie schedule sync)
7:02 AM · AI Risk Model
Tara Nguyen flagged HIGH no-show risk (2 prior no-shows) — routed to front desk for personal call
8:15 AM · HubSpot task
Front desk confirmed Tara Nguyen by phone — risk cleared
8:30 AM · AI Voice Agent
Megan Brooks (1:30 PM) has not confirmed — AI voice reminder queued for 11:30 AM
Yesterday · Healthie API
2 unconfirmed slots auto-offered to waitlist; 1 filled (Erin Caldwell, today 3:30 PM)
No-Show Rate — 90 days
At ~9 appointments/day and a ~$400 blended ticket, cutting no-shows from 18.2% to 6.8% keeps about 30 appointments a month on the books — roughly $12,000 per month in otherwise lost revenue.